M4.03 - “Hold my hand”: Assisting the Millennial Generation

Carla Tiu (21.Feb.2011 at 14:15)
Talk at SACRAO 2011 (English - US)

Rating: 4 of 5

SESSION ROOM: ATLANTA 4

Students don’t actually ask this of service representatives, but it is often evident that someone has been doing this for a very long time. In fact, it can be even more evident when you are not interacting with the students to provide them assistance, but more and more, a parent, grandparent, or other guardian. This session delves into understanding the generation we provide customer service to, how we must adapt to this intelligent, “over-supervised” group, as well as the culture where “helicopter” parents have accompanied their children into higher education. Narratives of real-life experiences will illustrate how service representatives successfully convey necessary information, and more specifically, how we confront challenges we face in assisting both parents and students thoroughly and appropriately versus simply becoming another caregiver.

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Comments

Rating: 5 of 5

21.Feb.2011 at 15:07 by Daniel Maguire (4 comments)

Very relevant topic, and a good job by the presenter.

Rating: 4 of 5

21.Feb.2011 at 15:24 by paper 40 (1385 comments)

none

Rating: 4 of 5

21.Feb.2011 at 15:25 by paper 40 (1385 comments)

A good session on the generation Y gap and how we filter these students into our colleges.

Rating: 4 of 5

21.Feb.2011 at 15:26 by paper 40 (1385 comments)

It was good b/c she had a lot of information but it could have been a little more lively.

Rating: 4 of 5

21.Feb.2011 at 15:26 by paper 40 (1385 comments)

good presentation great insight

Rating: 4 of 5

21.Feb.2011 at 15:27 by paper 40 (1385 comments)

none

Rating: 5 of 5

21.Feb.2011 at 15:29 by paper 40 (1385 comments)

Informative/timely/specific/invaluable
quality presentation strengthened by personal experience as student and educational professional.
Useful background for Gen Y students which enables us to design more
appropriate service and in understanding our customers.
Carla is a positive example of Gen Y.

Rating: 3 of 5

21.Feb.2011 at 15:31 by paper 40 (1385 comments)

Why would anyone leave their cell phone on during their professional presentation? Material was basic - what is the application?
Where are the references for the material?

Rating: 3 of 5

21.Feb.2011 at 15:32 by paper 40 (1385 comments)

More on how to work/handle w/gen Y students/parents
Carla did good with presenting just needs to work on the "ums."

Rating: 3 of 5

21.Feb.2011 at 15:33 by paper 40 (1385 comments)

Too talkative! Need more interaction b/t group. Overall good info but needs to let audience have questions and interaction time more.

Rating: 5 of 5

21.Feb.2011 at 15:34 by paper 40 (1385 comments)

Carla did a great job!

Rating: 4 of 5

21.Feb.2011 at 15:34 by paper 40 (1385 comments)

none

Rating: 3 of 5

21.Feb.2011 at 15:34 by paper 40 (1385 comments)

none

Rating: 4 of 5

21.Feb.2011 at 15:36 by paper 40 (1385 comments)

It's tough to present right after lunch. I loved the fact that you called during the presentation. Suggest a letter more movement during the presentation.

Moderator - 5

Rating: 4 of 5

21.Feb.2011 at 15:36 by paper 40 (1385 comments)

none

Rating: 4 of 5

21.Feb.2011 at 15:37 by paper 40 (1385 comments)

Presenters cell phone rang twice on vibrate on the podium.

Rating: 5 of 5

21.Feb.2011 at 15:37 by paper 40 (1385 comments)

Great info
More specific statistics would help quanitfy
Get to solutions a bit quicker

Rating: 5 of 5

21.Feb.2011 at 15:38 by paper 40 (1385 comments)

Great presentation skills

Rating: 4 of 5

21.Feb.2011 at 15:38 by paper 40 (1385 comments)

none

Rating: 5 of 5

21.Feb.2011 at 15:39 by paper 40 (1385 comments)

Great job, especially relating her personal experiences during the presentatin very honest.

Rating: 4 of 5

21.Feb.2011 at 15:39 by paper 40 (1385 comments)

Great presentation! More examples are always welcomed

Rating: 5 of 5

21.Feb.2011 at 15:40 by paper 40 (1385 comments)

none

Rating: 5 of 5

21.Feb.2011 at 15:40 by paper 40 (1385 comments)

none

Rating: 5 of 5

21.Feb.2011 at 15:40 by paper 40 (1385 comments)

none

Rating: 4 of 5

21.Feb.2011 at 15:41 by paper 40 (1385 comments)

none

Rating: 4 of 5

21.Feb.2011 at 15:41 by paper 40 (1385 comments)

For someone who doesn't like public speaking, you did a great job.

Rating: 5 of 5

21.Feb.2011 at 15:41 by paper 40 (1385 comments)

good presentation good examples

Rating: 4 of 5

21.Feb.2011 at 15:42 by paper 40 (1385 comments)

Good outline
Personable - own story relates to Y generation discussion
Useful into but presenter isn't as polished as some others.
However, there was no lack of clarity - good talk!

Rating: 4 of 5

21.Feb.2011 at 15:43 by paper 40 (1385 comments)

very informative and true!

Rating: 5 of 5

21.Feb.2011 at 15:43 by paper 40 (1385 comments)

none

Rating: 5 of 5

21.Feb.2011 at 15:43 by paper 40 (1385 comments)

Interesting and relevant info

Rating: 3 of 5

21.Feb.2011 at 15:43 by paper 40 (1385 comments)

good information

Rating: 4 of 5

21.Feb.2011 at 15:43 by paper 40 (1385 comments)

great public speaker

Rating: 2 of 5

21.Feb.2011 at 15:44 by paper 40 (1385 comments)

Nothing enlightening about info shared

Rating: 3 of 5

21.Feb.2011 at 15:44 by paper 40 (1385 comments)

said "um" a lot. Otherewise very informative

Rating: 4 of 5

21.Feb.2011 at 15:44 by paper 40 (1385 comments)

goods info

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