M4.07 - Managing Demanding, Difficult, Demeaning students/parents without getting Demoralized
Dorinda Q. Harmon (21.Feb.2011 at 14:15)
Talk at SACRAO 2011 (English - US)
SESSION ROOM: ATLANTA 3
Learn how & why folks get this way, how your office/institution can decrease the frequency, how your staff can change these folk's from attackers to appreciators, and what to do when you have tried absolutely every tactic. As always, be prepared for some light humor in Dorinda's presentation. Please bring an example of your worst case scenario to share with the session participants.
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