How Good UX(User eXperience) Can Deliver Positive Business Results

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More of an overview of the concepts of UX & information architecture - like an intro to UX - not so much practical application.

He recommended some great references.

The room made it difficult for some to read the projector screen. This presentation should have been in the TN Room and the E-commerce session should have been in here.

I agree with the previous review - good references though. Going to check into some of those.

My background is as a developer and business manager. I have been on too many projects that forgot about UX and wound up in the ditch. Chris's presentation is an very good distillation of a subject that could use a lot more time and attention.