Today, our systems are made up of a patchwork of tools and services from different providers. Thanks to cloud computing, we no longer need to be experts outside of our core business model. Companies now make it relatively accessible and affordable to use everything as a service rather than creating or operating everything from scratch.

The days of running your own SMTP server are gone; there's an API for that. But how did we get here, and where do we go from here? Most importantly, how do we connect this patchwork of tools and services without wanting to pull our hair out while also dealing with a whole new set of challenges with external services? This talk will explore the answers to these questions and the concept of vendor engineering, elevating and utilizing glue work, and how it relates to the developer and operator experience gap.

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