In this cognitive era, even customer support telephony systems need to be intelligent. Customers expect to speak to a company representative 24 hours a day, seven days a week, 365 days a year. However; it’s not uncommon for customer questions to go unanswered after business hours. If a customer can’t get an answer immediately there is a good chance they will look at a competitor’s offering instead. Using modern cloud-based services such as Twilio and IBM Watson APIs, we can integrate with offline digital platforms and ensure that your customers’ questions are addressed at any time of day, even when your call center is not staffed.


Comments are closed.