What is the interface, and what is the experience, when it comes to voice? Using Amazon Alexa as our guide (since it dominates voice-assistant marketshare), we’ll talk about the voice interface–intents, utterances, and responses–and how to think about the voice experience itself. By the end of this presentation, designers should understand the basic process of design (with a focus on writing scripts and understanding intents and utterances) and what principles govern a great experience (such as keeping it brief, error handling, implicit and explicit confirmation, and more). [306]


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