Klanten zijn net mensen

Frank van den Brink

Saturday 15 September 2012 from 12:10 to 12:26

Talk in Dutch at PFCongres 2012
Track Name: Nederlandse zaal
View Slides: https://speakerdeck.com/u/fvdb/p/klanten-zijn-net-mensen
Short URL: https://joind.in/talk/bf8ab (QR-Code (opens in new window))

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Klanten zijn net mensen

Comments

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Riekle Siersma at 13:14 on 15 Sep 2012

Interesting talk, easy to understand.

Theo van der Sluijs at 13:50 on 15 Sep 2012

Good interesting talk. Like to read some more about this. Any good books about this ?

Robin S at 17:36 on 16 Sep 2012

Good talk, clear message. Maybe you could have fitted some more information in or given some more examples. For instance: I really like your Disneyland example, but would have liked it even more if there were some examples from other (preferably technical) companies as well.

Anonymous at 20:42 on 16 Sep 2012

Veel open deuren.

ewijdemans at 11:39 on 18 Sep 2012

Goede presentatie en boeiend om naar te luisteren. Leuk om te horen dat de focus op openheid en verwachtingen is gelegd!

Willem-Jan Zijderveld at 21:10 on 18 Sep 2012

Interessant onderwerp, vond het wel lastig in de presentatie komen.
Veel logische statements op het scherm die dan weer veel herhaald werden door de spreker, lastig je aandacht er dan bij te houden.

Frank van den Brink (Speaker) at 16:12 on 19 Sep 2012

@theo: Most of this I got from experience, so I can't really give you a clear list of books. I tried searching around, but can't really find something that matches this exactly.

Thanks everybody so much for your feedback. I'll be sure to add more concrete examples and a bit more structure. Thanks for helping me making this talk better!