From support to engineering to management: What you take with you, what you leave behind

I've had the special experience to, in an extraordinarily short amount of time, move from working full time on a customer-facing technical support team, to working as an full-stack engineer, to finally, leading an organization as Director of Engineering. In each transition, I've had to learn and use certain work skills to both get the current job done and prepare myself for my next. Come hear what attitudes, behaviors, work habits, and lessons I learned and chose to take with me, and what I intentionally left behind, as I made these transitions -- and consider what you might take and leave behind in your own journey.