Keynote in English - US at SunshinePHP 2019
View Slides: https://www.slideshare.net/OliviaLiddell/olivia-liddell-sunshine-php-2019-think-like-a-trainer-improving-your-communication-skills
Short URL: https://joind.in/talk/756bd (QR-Code (opens in new window))
Think back to a time when you were in a conversation that could have gone better. Perhaps you said something the wrong way, or you walked away from the conversation not fully knowing if the other person even understood what you were trying to convey.
Technical trainers rely on effective communication as the foundation of everything that we do. We help end users to learn how to use software and adjust to new workflows, through the process of constantly adapting to different backgrounds, skill levels, and learning styles.
In this session, you’ll learn actionable strategies to begin thinking like a trainer, including:
- Using active listening techniques to communicate with empathy.
- Best practices for explaining technical concepts in non-technical terms.
- Adjusting your communication approach for different communication styles.
Using problem solving skills to help you get unstuck during difficult conversations.