Form follows function: How do you train your customers?


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Session provided some insightful information on how to approach training of constituents. Made me realize that some of my practices are not the best approaches of solving an end-users problem. Received some good tips on how to approach training in the future.

This was a nice introduction to applying instructional design principles to training workshops. I wondered, though, about whether such a heavily customized constructivist approach can work with high-demand workshops... even whether appropriate, when a major goal of a particular workshop is to familiarize participants with the capabilities and tools of a particular package or service... maybe leaving the more customized approach for later, more tightly targeted, more advanced workshops. I don't know if we could devote so much individualized attention, at the more introductory participant levels, to high-demand workshops with a limited staff