Scaling Real-World GenAI @ ING

ING is a leading European bank, with over 60,000 employees serving more than 38 million customers, corporate clients, and financial institutions across more than 40 countries. In this session, I will present how we have successfully leveraged generative AI at scale for our contact center solutions, enabling us to serve millions of customers across these countries efficiently. This showcase will highlight the scale and sophistication of our AI implementation, offering valuable insights into how large-scale AI solutions can be effectively deployed to enhance customer service and operational efficiency.

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