Getting Support in an Open Source World

Andrew Spittle

Saturday 5 November 2011 from 15:15 to 15:53

Talk in English - US at WordCamp Philly 2011
Track Name: User
Short URL: https://joind.in/talk/e8937 (QR-Code (opens in new window))

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Getting Support in an Open Source World

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Owen Winkler at 15:27 on 7 Nov 2011

I might like to have heard more information about how to do support properly from someone who obviously does a lot of it, since this seems instrumental to understanding how support will be returned. Otherwise, this short session covered the bases reasonably, and made a few great points about who the people are that provide support (users, essentially) and what to provide/expect when requesting support.