Talk in English - US at WordCamp Philly 2011
Short URL: https://joind.in/talk/e8937
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Getting Support in an Open Source World
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I might like to have heard more information about how to do support properly from someone who obviously does a lot of it, since this seems instrumental to understanding how support will be returned. Otherwise, this short session covered the bases reasonably, and made a few great points about who the people are that provide support (users, essentially) and what to provide/expect when requesting support.