Connecting ITIL with Scrum
Dana Stoll (01.Jun.2010 at 11:15)
Talk at IPC Spring Edition 2010 (French)
Best Practice methods in IT-Service Management like ITIL and Agile Development methods like Scrum have both become highly popular. However on first glance it seems the two of them have very little in common. Whereas Scrum struggles to keep up with modern markets - rapid product cycles, IT-Service Management promotes predictable quality in technical service processes. Most modern service companies have to overcome this discrepancy. Bleeding edge components often need to be integrated into existing, high-performance environments. Learn more about the nature of these two complementary strategies and how to overcome the everlasting struggles interfacing ITSM and Agile Development.
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