08.Nov.2010 at 19:56 by Patrice J Parrrish
Great session. Seems like we are on the same wavelength at NCCU.
Getting Your Message Out: Communicating with Your Customers
Beth Millbank (08.Nov.2010 at 15:30)
Talk at UNC CAUSE 2010 (English - US)
Our IT organizations continually change. We introduce new tools, new policies and new procedures. But change can be hard – both for the IT organization and its customers. Each introduction of something new can be made smoother by early, consistent, and thoughtfully-crafted communications to our campus community. And what happens when things go wrong? This session will help attendees learn how to develop plans for effective communications with their users/customers. Examples will be provided for discussion.
Quicklink: https://joind.in/1988
Track(s): Leadership and Management
Slides: Getting Your Message Out: Communicating with Your Customers
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Comments
08.Nov.2010 at 20:19 by Leslie Dare
Good session with a good example. Had hoped to come away with something a bit more concrete like a checklist.
09.Nov.2010 at 12:02 by Tamara Violette
Good strategies and approaches. Some we are using but others we can add - thank you!
09.Nov.2010 at 18:17 by Troy Hurteau
This was a great presentation. Clear concise communication is so important this presentation had it and explained how to achieve it.
10.Nov.2010 at 14:27 by Dali Hiltebeitel
Great presentation. Love the reminder not to forget to use "old ideas". Sometimes flyers are the best bet!
08.Nov.2010 at 19:53 by Tony Miller
Good content, excellent real world example. Wished there were both more details from experience and generalizations as lessons for everyone.