21.Feb.2011 at 19:00 by Daniel Lowe
Loved it! Great presentation to take back to the office.
M2.05 - A Day at Disney - Customer Service from the Back Lot
Bobbye Fry (21.Feb.2011 at 10:30)
Talk at SACRAO 2011 (English - US)
SESSION ROOM: ATLANTA 1
Do you ever wonder what makes Disney such a fun place? Sure the rides are fun and the atmosphere is cool, but did you know that everything is scripted so that the customer has the best experience and will return again? This session will teach you some of the customer service tricks from the Disney Institute that you can apply to your office.
Quicklink: https://joind.in/2637
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Comments
21.Feb.2011 at 22:41 by Paper 21
the presenter was clear w/information. felt like there was a lot great information, but was not clearly delivered to group.
21.Feb.2011 at 22:44 by Paper 21
could tie disney philosophy better to university setting. examples of how to apply disney philosophy in office setting.
21.Feb.2011 at 22:45 by Paper 21
great to know how disney works, but how do we apply this to every-day work in higher ed? how do you modify disney's process to work in higher ed.
21.Feb.2011 at 22:46 by Paper 21
Excellent, excellent presentation! very nice of her to volunteer to send the presentation to the group.
21.Feb.2011 at 22:48 by Paper 21
It would have been helpful if the presenter had read outloud the large paragraphs that were on the screen, instead of having us read them to ourselves in silence at different speeds. Good suggestinos and information in the presentation.
21.Feb.2011 at 22:49 by Paper 21
excellent examples and presentation. totally useful information that can be applied to my job.
21.Feb.2011 at 22:50 by Paper 21
enjoyed the presentation. speaker did a good job of drawing parallels.
21.Feb.2011 at 22:54 by Paper 21
i would have liked to hear how to implement the disney philosophy practically in the average institution.
21.Feb.2011 at 22:55 by Paper 21
she tied the disney model to practical applications in the student/university world. good information.
21.Feb.2011 at 22:56 by Paper 21
the presentation outlined the disney values well, but didn't link back into application or examples of apllications in institutions very much.
21.Feb.2011 at 22:57 by Paper 21
some very interesting concepts which I should try to integrate within our services. really enjoyable
21.Feb.2011 at 22:58 by Paper 21
very interesting & practical. Thanks for preparing and providing a helpful session.
21.Feb.2011 at 18:30 by Daniel Maguire
Excellent presentation