T3.08 - Process Re-Engineering in Higher Education

Luisa Havens (22.Feb.2011 at 13:30)
Talk at SACRAO 2011 (English - US)

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As technology and innovation become more and more pervasive in higher education, process re-engineering and change management competencies become must-have tools in the tool-box of higher education professionals, especially those working in enrollment services areas. Come to learn the basics, with real-life examples and applications of the main concepts.

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