The mission of mySociety is to '..build the digital tools that give people power to get things changed' but at FixMyStreet are we empowering the people who need it or just reinforcing existing privileges?

Is this a service design problem? How can we break the un-virtuous circle: people don’t believe anything will get fixed —> so don’t report anything —> so nothing gets fixed.

This talk will talk about what we have learned from a decade at the front-line of that most British of past-times, complaining about their neighbourhoods, and some ideas for how we might empower more people to make more change.

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Rated 4

Alick Mighall at 09:53 on 1 Jul 2017

Quote of the day re Perl! Great talk - very entertaining and insightful. I liked how he talked about the various levels of engagement needed across all levels of community.

A thought-provoking talk (although I don't *quite* fit into the "pale, male and stale" stereotype!) that made me think about how to reach an intended audience. Think we need to talk with our clients!!