Stop me if you've heard this before: "Can you put in a button...?"; You put in the button, but they're not happy. Few things can make delivery or a sprint review more painful. I'll share some war stories of how I was blindsided by this, and how I learned to ask the questions that told me how to solve their problem. I'll tell you what's going on, show you some red flags to look out for, and give you some strategies to get to what they really want. You'll take home new tools to delight your end user and new skills to advance your career.