How Do You Manage (to) and Lead Your Help Desk?

Chris King – NC State, Fred Melchor – Elon University, Tami Violette – UNC-Wilmington, Cynthia Saylor – UNC-Pembroke

Monday 8 November 2010 from 17:45 to 22:23

Talk in English - US at UNC CAUSE 2010
Track Name: Leadership and Management
View Slides: http://www.unccause.org/cause10/sessions/how-do-you-manage-to-and-lead-your-help-desk/
Short URL: https://joind.in/talk/41f6b (QR-Code (opens in new window))

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How Do You Manage (to) and Lead Your Help Desk?

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Andy Click at 17:50 on 8 Nov 2010

An energetic discussion on the wide variety of support styles and the many common problems that come with them. Thank you for leaving so much time for discussion!

Mcteague at 18:25 on 8 Nov 2010

Awesome discussion!

Denise Luken at 09:45 on 9 Nov 2010

Good group of presenters. Funny, lively discussion. Nice to see how helpdesks across Universities have the same issues and concerns and interesting to hear how creative some are in becoming more efficient and effective.

Cassie Manis at 09:55 on 9 Nov 2010

I definitely walked away with ideas for my university's help desk.

Liz Cummings at 09:58 on 9 Nov 2010

Found this session very helpful. Many ideas offered that could be useful on my campus.

Jerome Hoskins at 09:08 on 10 Nov 2010

I found this session very valuable by making me aware of how helpdesk support is offered across various campuses in the system. Sharing ideas and challenges adds greatly to the general body of information and provides opportunities for collaborative learning.

Dali Hiltebeitel at 09:31 on 10 Nov 2010

Loved hearing about other help desks and that ultimately we are all facing the same issues. Being there also helped me identify the other HelpDesk folks and it was a great way to start networking.

Liz Cummings at 10:49 on 10 Nov 2010

Very informative and excellent resources to take back to my own campus.