Smiling From the Wrists Down: Customer Service for Developers

Heather L White

Saturday 22 April 2017 from 14:00 to 14:50

Talk in English - US at Lone Star PHP 2017
View Slides: https://speakerdeck.com/cattycreations/smiling-from-the-wrists-down-customer-service-for-developers
Short URL: https://joind.in/talk/39dc4 (QR-Code (opens in new window))

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Are you an experienced developer that is now in charge of other business tasks maybe as part of a small business or startup? Customer service can be tricky and leave a lasting impression. Come learn from first-hand experience what to expect, how to answer the question that is meant- not the one that is asked, and how to effectively communicate with your customer and achieve a better outcome for all.

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Bob Phillips at 14:28 on 25 Apr 2017

good stuff. In my experience as a developer; if I'm involved in communicating with the customer (outside of requirements) its a production issue/bug. I would love some insights on how to communicate with the business line while 'the application is down'.