All the Small Things

So, you’ve spent weeks designing a beautiful and usable workflow and interface for your users or clients. You are super excited to release the project and see how people will really experience it beyond the user testing. Quickly after release you learn that people are not happy and you realize that a small piece of your design that you didn’t even think about is making people grumpy… turns out those small things that we all neglect in the design process actually mean a lot. [266]

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