Proactive Process Prevention: Define IT Services Through Data

Dixie Lawson – Western Carolina, Sue Grider - Western Carolina

Tuesday 9 November 2010 from 15:15 to 00:36

Talk in English - US at UNC CAUSE 2010
Track Name: Productivity
View Slides: http://www.unccause.org/cause10/sessions/proactive-process-prevention-define-it-services-through-data/
Short URL: https://joind.in/talk/e3176 (QR-Code (opens in new window))

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Proactive Process Prevention: Define IT Services Through Data

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Troy Hurteau at 09:00 on 10 Nov 2010

Technically, these ladies did a great job presenting. They did a great job delivering information and engaging the audience. It was really hard to tell from the title and abstract what to expect from the presentation.

Sharon P. Glover at 09:39 on 10 Nov 2010

The was the most informative session I attended during the conference. The presenters knew their information because they live it daily. Materials was presented very well. I would suggest a follow up at the next UNC Cause Conference.

Chris King at 15:12 on 11 Nov 2010

I didn't get quite the "nuts and bolts" overview that I was expecting. It was obvious that they'd struggled and succeeded, but it didn't come through.