Experience and Knowledge: the future of Museum through new technologies

Timothy Verdon

Social Customer Service: digital customer service as an effective tool to interact and attract new visitors to museums.

Paolo Fabrizio

Rijksstudio: making picture collections digitally available!

Linda Volkers

Evolving the museum

Alexander Neuwahl

Who is the audience for an encyclopaedic collection? Digital @ The Met

Loic Tallon

The digital transformation of museums for new experiential cultural paths

Tiziana Lombardo

Making works work – Listening and Learning in the Museum

James Bradburne

Reloading history through video games

Claudia Molinari, Matteo Pozzi

The evolution of the relationship between technology, entertainment and art and how the art can be considered like a consumer product thanks to dedicated marketing strategies.

Simone Mazzarelli

Florence Cathedral Museum: 720 years of history in a constantly evolving app

Matteo Papadopoulos

Applied and persuasive: playful learning

Pietro Polsinelli

Project ARM, the innovative answer to the needs of museum-goers and monument visitors.

Riccardo Napolitano

“For all studious and curious persons” – Social media and the British Museum

Hannah Boulton, Kate Carter

How to understand new dynamics in travellers behaviours with data analysis

Mirko Lalli

Connecting People with Art

Mona Walsh

Can a BOT save your customer care?

Francesco Pallanti

ChatBot Integration: fast scaling to enterprise service desk.

Paolo Serra

A goal without a plan is just a wish. Set a time to your goals.

Davide Puzzo, Daniele Vinci