10:00 |
Experience and Knowledge: the future of Museum through new technologies
Timothy Verdon
|
Social Customer Service: digital customer service as an effective tool to interact and attract new visitors to museums.
Paolo Fabrizio
|
10:00 |
10:45 |
Rijksstudio: making picture collections digitally available!
Linda Volkers
|
Evolving the museum
Alexander Neuwahl
|
10:45 |
12:00 |
Who is the audience for an encyclopaedic collection? Digital @ The Met
Loic Tallon
|
The digital transformation of museums for new experiential cultural paths
Tiziana Lombardo
|
12:00 |
12:45 |
Making works work – Listening and Learning in the Museum
James Bradburne
|
Reloading history through video games
Claudia Molinari,
Matteo Pozzi
|
12:45 |
14:30 |
The evolution of the relationship between technology, entertainment and art and how the art can be considered like a consumer product thanks to dedicated marketing strategies.
Simone Mazzarelli
|
Florence Cathedral Museum: 720 years of history in a constantly evolving app
Matteo Papadopoulos
|
14:30 |
15:15 |
Applied and persuasive: playful learning
Pietro Polsinelli
|
Project ARM, the innovative answer to the needs of museum-goers and monument visitors.
Riccardo Napolitano
|
15:15 |
16:30 |
“For all studious and curious persons” – Social media and the British Museum
Hannah Boulton,
Kate Carter
|
How to understand new dynamics in travellers behaviours with data analysis
Mirko Lalli
|
16:30 |
17:15 |
Connecting People with Art
Mona Walsh
|
Can a BOT save your customer care?
Francesco Pallanti
|
17:15 |
17:30 |
ChatBot Integration: fast scaling to enterprise service desk.
Paolo Serra
|
17:30 |
17:45 |
A goal without a plan is just a wish. Set a time to your goals.
Davide Puzzo,
Daniele Vinci
|
17:45 |
18:00 |
Final plenary discussions
|
18:00 |