Monkeys, Goats and Swans (or How to Move a Mountain)

at UNC CAUSE 2011 on 3 Nov 2011

Deja Vu All Over Again: Bringing Students Back Into the Help Desk

at UNC CAUSE 2011 on 2 Nov 2011

The iPad as a Pedagogical Tool

at UNC CAUSE 2011 on 1 Nov 2011

Everything Old is New Again

at UNC CAUSE 2010 on 10 Nov 2010

How Do You Manage (to) and Lead Your Help Desk?

at UNC CAUSE 2010 on 10 Nov 2010

Getting Your Message Out: Communicating with Your Customers

at UNC CAUSE 2010 on 10 Nov 2010

Opening Keynote - Stop, Collaborate, Listen

at UNC CAUSE 2010 on 10 Nov 2010

How Do You Manage (to) and Lead Your Help Desk?

at UNC CAUSE 2010 on 9 Nov 2010

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