Deja Vu All Over Again: Bringing Students Back Into the Help Desk

at UNC CAUSE 2011 on 2 Nov 2011

Everything Old is New Again

at UNC CAUSE 2010 on 10 Nov 2010

How Do You Manage (to) and Lead Your Help Desk?

at UNC CAUSE 2010 on 9 Nov 2010

Getting Your Message Out: Communicating with Your Customers

at UNC CAUSE 2010 on 9 Nov 2010

Opening Keynote - Stop, Collaborate, Listen

at UNC CAUSE 2010 on 9 Nov 2010

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